Third Quarter 2010 Contents

How We Did It
Award-winning distributors reveal their secrets to success in a down year.

Best Of The Best Distributors
A listing of MHEDA member distributors who received awards from their respective suppliers in 2009.

Teamwork Leads To Big League Success
Distributors and manufacturers team up to sell more projects than either will alone.
By Skip Eastman

MHEDA MEMBER PROFILE

Success In Action
Bode Equipment follows its strategic and succession plans.

EXECUTIVE PROFILE

A Commitment To Service
Service manager delivers for Quality Lift Trucks and its customers.
By Chad Hines

TECHNOLOGY ADVISORY

A New Era Of Information
The MHEDA Journal unveils a new online experience for readers.

Dealer Business Systems
Tips for selecting the best software for your company
By Milind Bagade

SALES AND MARKETING

Get Serious About Customer Service
In today’s economy, you can’t afford to lose even one customer.
By Christine Corelli

ENGINEERED SYSTEMS

Bar Codes Or RFID Tags?
Considerations when choosing data collection technology for your customer
By Cynthia Bellian

TMJ QR Code

Direct to the Web via the QR codes in The MHEDA Journal.

2010 ANNUAL CONVENTION

Marco Island Photo Gallery
MHEDA’s 55th Annual Convention in pictures

SAFETY & COMPLIANCE

Setting Priorities
The employee is the most important element of any workplace safety program.
By David Hermann

Writing A Safety Policy
A step-by-step guide for keeping your number one asset safe
By Rudy Cuevas

PRODUCT APPLICATIONS

The Great Material Handling Road Trip
Appreciate your industry while on the road this summer.

MONEY MATTERS

Beating The Recession
MHEDA’s 2010 DiSC Report outlines profit performance in a down year.
By Albert D. Bates, Ph.D.

The Patient Protection And Affordable Health Care Act
…and the tax laws hidden within
By Bart A. Basi and Marcus S. Renwick

DEPARTMENTS

President’s Perspective

From The Desk Of Liz Richards

New In This Issue

Letters to the Editor

Ask Your Board

ONLINE EXCLUSIVES

Convention Snapshots

Succession Planning with Non-Family Members

The Cornerstones of Successful Organizations

Full List of Best of the Best Dealers

More Comments from Top Dealers!

The MHEDA Journal is published quarterly: Winter, Spring, Summer and Fall. Subscription rate is $40.00 annually.
Not-for-profit and charitable organization rate is $40 annually. MHEDA members receive this magazine as part of their dues.

Executive Editor Liz Richards • Managing Editor Carole Jesiolowski • Senior Editor Christopher Powers
Editors Dan Vest • Rebecca Hein • Susan Freibrun • AnnaMaria Kendall • Joanne Piacenza • Cindy Thoren
Production Editor Linda Gill-Jones • Print Design Paul Brunell • Online Design Jacob Rogers

Editorial correspondence should be sent to Liz Richards, Managing Editor, Material Handling Equipment Distributors Association, 201 U.S. Highway 45, Vernon Hills, IL 60061-2398; telephone 847-680-3500; fax 847-362-6989. Advertising correspondence and materials should be sent to Judy Flanagan, Data Key Communications, Inc., 5794 Widewaters Parkway, Dewitt, NY 13214; telephone 315-445-2347; fax 315-445-9336.