Third Quarter 2008 Contents

Selling Excellent Service
By Don Chance

Inside The Service Department

Survey Results reveal the ideal traits of a service technician.

Going The Distance
By James Holmes

Incentivize Your Technicians
By Lars Flink Jr.

Me And My Service Truck

The Ultimate Service Vehicle

Proprietary Software
By Clark Simpson and Dave Nicolette

The Other Side of the Coin

Servicing Conveyors
By Chuck Frank

As Doors Close, Windows Open
By Tim DeMarse

The Meaning Of Service
By Ken Cooper


MHEDA MEMBER PROFILE

VBS Inc. Material Handling Equipment
Celebrating 80 years in business

YOUNG LEADER PROFILE

At Your Service
AHS, Inc. Project Manager Matt Witte works hard so customers don’t have to.

DEALER RECOGNITION

Best Of The Best
MHEDA Distributors receive supplier accolades.

STORAGE & HANDLING

How Liable Are We?
Understand the capacity of wire mesh pallet rack decking.
By Craig F. Chamberlin

AFTERMARKET CORNER

Aftermarket Parts Sales In A Slowing Economy
Oppurtunities for up-selling and cross-selling.
By Bill LeMeur

GREEN INITIATIVES

The New Power Of Green
On-board charging of forklifts
By Mannix O’Connor

Converting To Electric Trucks
Distributor offers tips to help customers make the switch.
By Michael Sain

Remanufacturing Meets Material Handling Equipment
Giving equipment a new lease on life.
By Tonya Byzewski

HUMAN RESOURCES

5 Ways To Recruit Top Talent
Avoid the two most common hiring ruts.
By Herb Greenberg, Ph.D., and Patrick Sweeney

SALES & MARKETING

Overcoming A Selling Slump
Improve your sales in any economic conditions.
By Christine Corelli

Hiring A Sales Trainer
Distributor explains the options.
By Daren Froeschle

MONEY MATTERS

Benchmarking For Sucess
Hanging tough in tough times.
By Albert D. Bates, Ph.D.

TECHNOLOGY ADVISORY

Online Networking
Social networking sites make transition to business.

Internet Marketing Techniques
Get yourself out of the old-school mentality.
By Art Arellano

ANNUAL CONVENTION

Snapshots From Orlando
MHEDA’s 54th Annual Convention in pictures

BEHIND THE SCENES

Membership Is Their Business
Kathy Cotter and Luann Alm work closely with MHEDA members.

STUDENT SPOTLIGHT

MHEDA Welcomes The Next Generation
Two Convention attendees describe their experience.