|C O V E R S T O R Y|
What A Year!
Wanted for Hire: Great Salesperson
Customer First, Employee Second,
Is It Done Yet?
Four Leads On The Lead-Time Quagmire
Almost Everything Your Employees Know
What The End-User Is Looking For
The MHEDA Journal is published quarterly: Winter, Spring, Summer and Fall. Subscription rate is $40 annually. Not-for-profit and charitable organization rate is $40 annually. MHEDA members receive this magazine as part of their dues. The MHEDA Journal is published by the Material Handling Equipment Distributors Association, 201 U.S. Highway 45, Vernon Hills, Illinois 60061-2398.
Executive Editor – Liz Richards Managing Editor – Carole Jesiolowski Associate Editor – Steve Guglielmo
Content Editors – Devin O’Toole • Susan Freibrun • Rebecca Hein • Joanne Piacenza • Cindy Thoren
Production Editor – Kara McKinnon
Editorial correspondence should be sent to Liz Richards, Executive Director, Material Handling Equipment Distributors Association, 201 U.S. Highway 45, Vernon Hills, Illinois 60061-2398; telephone 847-680-3500; fax 847-362-6989. Advertising correspondence and materials should be sent to Judy Flanagan, Data Key Communications, Inc., 5794 Widewaters Parkway, DeWitt, New York 13214; telephone 315-445-2347; fax 315-445-9336.