First Quarter 2007 Contents

Distributors Paint A Rosy Picture
MHEDA Distributors expect good things in coming months.

ProMat Exhibitors Forecast 2007
New products and new technologies promise cost efficiencies for distributors and their customers.

Six Things That Will Impact Your Business In 2007
Position your company now to take advantage of macro-trends.
By Steven S. Little

Broad Demographic Trends Look Good For The Economy
Why it is hard to imagine a fall in consumer spending for quite some time
By Stephen Happel, Ph.D.

Industrial Truck Market Slowing
Volumes expected to fall from record-setting 2006.
By James J. Malvaso

Conveyor Outlook Strong
Recent performance indicates growth for 2007.
By Thomas Easterhouse

Expansion Continues for Storage Equipment Sector
Trends point to growth of 3% to 5%.
By John Nofsinger


MHEDA BOARD OF DIRECTORS

Meet Your 2007 Board Of Directors!
Get a personal glimpse at the leaders who will teach The Art of Business in 2007.

PRESIDENTIAL SPOTLIGHT

Meet MHEDA’s 2007 President
Acquaint yourself with leader, mentor and friend John Cosgrove

MHEDA MEMBER PROFILE

Atlantic Handling Systems
Start-up company executes its founder’s vision of success.

YOUNG LEADER PROFILE

A Day In The Life Of A Sales Manager
Hit the road with CMH Services’ Kevin Miller.

SUCCESSION PLANNING

When To Sell Your Business
Questions for distributor owners to consider before selling their companies.
By Gary T. Moore

BEST PRACTICES

The Definition of WIN!
Winners take a “Work It Now” approach
By Waldo Waldman

SALES & MARKETING

The 6 Cardinal Rules of Customer Service
The best weapon for people in business is customer service. It’s that simple.
By Nancy Friedman

Avoid Creative Constipation
Competition based on products and services is dead.
By Eric Wahl

HUMAN RESOURCES

Engaging Your Workforce
Are your employees “in the zone”?
By Mary Lynn Fayoumi, CAE, SPHR

Getting Millennials To Engage
5 steps toward maximizing the potential of today’s 20-something employees
By Robert Wendover

MANAGEMENT STRATEGIES

The Platinum Rule
Understand others’ behavior styles to create working relationships.
By Tony Alessandra, Ph.D.

First-Time Managers
Set your employees up for success.
By Eileen Krantz, MHRM