Second Quarter 2007

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“The Art of Business”
PRESIDENT'S PERSPECTIVE
John Cosgrove
2007 MHEDA President

“MHEDA Advantage”
FROM THE DESK OF. . .
LIZ RICHARDS
Executive Vice President MHEDA
   
 
An archive of questions asked of the MHEDA Board, All Answered!
Need an Answer?
Check out the
Asked & Answered index.

SECOND QUARTER 2007

COVER STORY
EIGHT ways to maximize efficiency

Introduction
Install GPS
Buy A New Business System
Simplify Your Strategic Planning
Upgrade Your Software
Outsource Installation
Develop Productivity Measures
Fix Your Web Site
Change Your Corporate Culture
   



ANNUAL CONVENTION
Exhibitors' Showcase Guide
Guide to exhibiting companies and products

MHEDA MEMBER PROFILE
MH Equipment Company
Passion, integrity, humility feed company's hunger for success.


OPERATIONS MANAGERS

Smooth Operators
Fighting fires and playing psychologist are all in a day's work for an operations manager.


MANUFACTURER-DISTRIBUTOR RELATIONS

Effective Distributor Management Of Supplier Relationships
There is opportunity in those relationships.
By Gary T. Moore

   
      


SALES & MARKETING

The Sales Professional
10 requirements for becoming a sales master
By Don Buttrey

   
      

The Effects of Discounting
Improve margin through proper pricing controls.
By Graham Foster

Best Wishes
to MHEDA's Evelyn McWilliams


INDUSTRIAL TRUCKS

Diagnostic Software
Without access, distributors are leaving money on the table.


MONEY MATTERS

All Customers Are Not Created Equal
Should you "fire" unprofitable customers?
By Albert D. Bates, Ph.D.


ENGINEERED SYSTEMS

Sort It Out
Determining the best sortation method for your customer
By Gordon Hellberg

   
      


TECHNOLOGY ADVISORY

Don't Fight The Speakerphone!
Video and audio conferencing tips
By Nancy Friedman

   
      


HUMAN RESOURCES

Zap The Gap
Managing, training and maintaining your sanity with the new generation
By Meagan Johnson

 
  •  Guide to Convention Exhibitors •  Get in Step with 6 Operations Managers
  •  Ways to Become More Productive •  The Debate on Forklift Service Software

The MHEDA Journal is published quarterly: Winter, Spring, Summer and Fall. Subscription rate is $40.00 annually.
Not-for-profit and charitable organization rate is $40 annually. MHEDA members receive this magazine as part of their dues.

• Managing Editor Liz Richards    • Senior Editor Carole Jesiolowski     • Editor Christopher Powers
• Contributing Editors  Laura Ferrel  •  Susan Freibrun  •  Joanne Piacenza
 • Creative Director Paul Brunell     • Online Designer Clyde Wolford
• Relationship Manager  Russ Hearton

Editorial correspondence should be sent to Liz Richards, Managing Editor, Material Handling Equipment Distributors Association, 201 U.S. Highway 45, Vernon Hills, IL 60061-2398; telephone 847-680-3500; fax 847-362-6989. Advertising correspondence and materials should be sent to Judy Flanagan, Data Key Communications, Inc., 5794 Widewaters Parkway, Dewitt, NY 13214; telephone 315-445-2347; fax 315-445-9336.

As the official magazine of the Material Handling Equipment Distributors Association (MHEDA), a non-profit organization, this publication carries authoritative notices and articles in regard to the activities of the Association. In all other respects, neither the Association nor the publisher of The MHEDA Journal, Data Key Communications, Inc. is responsible for the contents thereof or the opinions of the contributors.

Entire contents are Copyright © 2007 by Data Key Communications, Inc. All rights reserved. Nothing may be reproduced in whole or in part without written permission of the publishers. Data Key Communications, Inc. reserves the right to print portions of or all of any correspondence mailed to the editors without liability on its part and no such correspondence will be returned.

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